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AMAROK Coronavirus (COVID-19) Business Continuity Plan

Posted by AMAROK on 3/11/20 7:43 PM

As the global impact of the Coronavirus (COVID-19) continues to spread, AMAROK is committed to maintaining business continuity. We have increased measures to ensure our customers do not experience a disruption in service. We know that our customers rely on our service as a critical piece of their security protocols and we will maintain our commitment to that responsibility.

The safety and well-being of our employees is paramount, so we have put several health safety best practices in place in an abundance of caution to limit exposure to our workforce and local communities.

We are aware that 'shelter in place' orders have and will continue to go into effect across various states. AMAROK and the service we perform is considered a part of the critical infrastructure for our communities and economy according to the guidelines released by The Department of Homeland Security. This means we will continue to service all our customers and continue to install new sites as planned.  We have modified our processes to allow our field team to work while following all Centers for Disease Control and Prevention (CDC) guidelines and precautions.

Much of our staff is geographically dispersed and capable of working remotely. Our team utilizes a cloud-based architecture model and distributed data center approach, which means we can operate without any service disruptions.

We want to reassure customers that we have taken the following increased precautions:

  • Restricting all non-essential domestic and international air travel for AMAROK.
  • Restricting in-person large events such as conferences and trade shows.
  • Continuing travel for ‘Essential Critical Infrastructure Workers’, such as delivering services to clients where onsite visits are required. We will also continue to install new customer sites as planned.
  • We have the majority of our office staff in Columbia, SC working remotely with only essential personnel working in the office.
  • Our service team is prepared to respond to service issues both at their home offices and in the field. We have added precautions to our team members in the field to follow the social distancing guidelines.
  • We have shared best practice health tips with our team and continue to keep them updated regularly.

We will continue to follow the guidelines released by the CDC and as circumstances unfold, we will reassess and adjust these precautions.

Our thoughts are with the families and communities impacted. Please do not hesitate to reach out with any questions.

Last Updated: March 20, 2020

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